7-Day Return & Replacement Policy
Shoppers Pakistan (NTN # 7531919-8) • Official Storefront Policy
7-Day Hassle-Free Replacement Guarantee
Every product dispatched from Shoppers Pakistan (NTN # 7531919-8) undergoes strict physical quality inspection. If you receive any damaged, defective, incomplete, or incorrect product, we offer a 7-Day Replacement Guarantee.
Crucial: Unboxing Video Requirement
To protect yourself against any courier transit damage, rough handling, or missing pieces, please record a continuous 30-second mobile unboxing video while opening your parcel seal and packaging. In the rare event of transit damage, sharing this video allows our support team to ship a brand-new replacement immediately without waiting for courier claim investigations.
Step-by-Step Return & Replacement Workflow
Record Video
Film quick unboxing showing the parcel condition and product flaw.
Contact WhatsApp
Message 0311-6646222 with your Order ID & video.
Fast Verification
Our support team validates your claim within 4 to 6 business hours.
Replacement Dispatched
We dispatch a fresh unit or process an online refund voucher.
